Thank you for shopping at Jewelry Shop. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Timeframe: You have 15 days from the date of purchase to initiate a return.
  • Process: To initiate a return, please contact our customer service team at [customer service email] with your order number and the reason for your return. We will provide you with a return authorization and instructions on how to send your item back to us.
  • Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

2. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
  • Partial Refunds: In some cases, only partial refunds are granted (if applicable):
  • Items with obvious signs of use.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery.

3. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [customer service email] and provide details and proof of the defect or damage.

4. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards.
  • Custom or personalized items.
  • Sale items (only regular priced items may be refunded, sale items cannot be refunded).

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

  • Email: deisyosegueda1971@gmail.com
  • Phone: (818) 766-3620
  • Address: 21126 Lemarsh Street, City, St, Zip: Chatsworth, CA. 91311

We appreciate your understanding and cooperation in following our Return and Refund Policy. Your satisfaction is important to us, and we are here to assist you with any concerns or issues you may have.